This will hide itself!
Jul 22, 2024
High turnover rates in housekeeping and security teams pose significant challenges for facility management companies. According to industry reports, the annual turnover rate in the facilities management sector can range from 30% to 50%, with some companies experiencing even higher rates .
This high turnover not only disrupts operations but also incurs substantial costs related to recruitment, training, and lost productivity. At PROWESSiFM, we recognize these challenges and are committed to implementing effective strategies to reduce turnover and enhance employee satisfaction.
Key Factors Contributing to High Turnover
Low Wages and Benefits: Housekeeping and security positions are often associated with lower wages and limited benefits. According to current minimum wages in Karnataka, the median annual wage for janitors and cleaners is Rs.15,106 to 17,071 in 2024, which can be inadequate for sustaining a family .
Lack of Career Advancement: Employees in these roles often see limited opportunities for career growth. A survey by LinkedIn found that 93% of employees would stay longer at a company if it invested in their careers .
High Physical Demand and Stress: Both roles are physically demanding and stressful. A study from the International Journal of Environmental Research and Public Health highlights the physical and mental strain faced by cleaning staff, leading to burnout and job dissatisfaction .
Insufficient Training: Inadequate training can leave employees feeling ill-equipped to handle their responsibilities, leading to frustration and eventual resignation.
PROWESSiFM’s Strategies to Address Turnover
At PROWESSiFM, we have implemented several initiatives to tackle these challenges head-on:
Competitive Compensation Packages: We strive to offer competitive wages and benefits that reflect the hard work and dedication of our staff. This includes health benefits, bonuses, and other incentives. For example, our starting wages are 10% above the industry average, which helps in attracting and retaining quality staff.
Comprehensive Training: We ensure that our employees are well trained from the start. Continuous training programs keep them updated on best practices and new techniques, making them feel confident and competent in their roles. This includes a mandatory on boarding program that covers all aspects of their job, followed by regular refresher courses.
Access to Various Training Programs: Our employees have access to a diverse range of training programs. These include:
Technical Skills Workshops: Enhancing skills specific to their roles, such as cleaning techniques for housekeeping staff and crisis management for security personnel.
Soft Skills Development: Focusing on communication, teamwork, and customer service to ensure our teams can interact effectively with clients and colleagues.
Measuring Effectiveness
We measure the effectiveness of these initiatives through several metrics, including employee satisfaction surveys, turnover rates, and performance reviews. Regular feedback sessions allow us to adjust in real-time based on the needs and suggestions of our staff. Since implementing these strategies, we have seen a 20% decrease in turnover rates and a significant increase in employee satisfaction scores.
Moving Forward
The facility management industry in India is expected to grow at a CAGR of 20% over the next five years, reaching a market size of $50 billion by 2025 . As the industry expands, it is crucial to address high turnover rates to maintain operational efficiency and client satisfaction. At PROWESSiFM, we believe that by valuing and investing in our employees, we can build a stronger, more reliable team that delivers exceptional service.
By offering competitive compensation, career development opportunities, and comprehensive training, PROWESSiFM is committed to reducing turnover and enhancing employee satisfaction.
These efforts not only improve our service quality but also ensure that we maintain a stable and motivated workforce, ready to meet the growing demands of the facility management industry.
